SKY PRIMEHOSPITALITY & HOLIDAYSKnow the terms before you confirm.
There is no charge for submitting a website enquiry. Each quotation must set out its payment schedule, cancellation deadlines, any non-refundable components and supplier conditions before you pay. We do not use one blanket cancellation percentage for every trip.
Email ops@skyprimehospitality.com with your name, booking reference, travel date and services you wish to cancel. You may also contact +91 84312 34402. Ask for written acknowledgement. Any time-based deadline uses the timezone specified in your booking documents.
Refund eligibility depends on the accepted booking schedule, work already supplied and documented supplier charges, subject to applicable law. We will explain deductions in writing. Taxes and unused amounts will be treated according to the applicable rules. We will not invent an undisclosed cancellation fee after booking.
We will explain material changes, available alternatives and cancellation or refund options. If a group departure cannot proceed because a disclosed minimum is not reached, the options in the agreed booking terms apply. Supplier delays do not remove your statutory rights or our own responsibilities.
Once an eligible refund is approved, we will confirm the amount, method and expected processing date in writing and keep you informed of any supplier-related delay. Refunds should normally return to the original payer through the original method where possible. No fixed refund turnaround is promised before the relevant supplier process is known.
Missing a flight, arriving late or choosing not to use a confirmed service may trigger the disclosed supplier conditions. Contact us promptly so we can check alternatives and any recoverable amounts. Statutory remedies remain available.
If you disagree with a calculation, email ops@skyprimehospitality.com with the booking reference and your concern. We will review the documents and explain our response. Last updated: 12 October 2026.